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Direct Billing for RMT

Direct Billing for RMT

Direct billing is a convenient service offered by our Registered Massage Therapists (RMTs) where Juniper RMT submits your treatment invoice directly to your insurance provider. This means you don’t have to pay out-of-pocket at the time of your appointment.

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What is the process of direct billing?

Week 01

Patient Provides Insurance Information

Before or during the first visit, the patient provides their insurance provider name, policy number, and member ID. This may include extended health benefits, ICBC claim numbers, or MSP details.

Our Registered Massage Therapists

Week 02

Clinic Verifies Coverage

The RMT clinic will check eligibility with the insurer using their online portal or direct contact. Some clinics verify this before the appointment; others do it at the time of service.

Week 03

Patient Signs Consent Form

Patients are asked to sign a consent form authorizing the clinic to submit claims and receive payment on their behalf. This is often a one-time process.

Week 03

Treatment is Provided

The patient receives their massage therapy session as scheduled.

Week 03

Clinic Submits the Claim

After the session, the clinic submits the invoice directly to the insurance provider using an electronic billing system.

Week 03

Insurer Processes the Claim

The insurer reviews the submission. If approved, they pay the clinic directly based on the patient’s plan details (e.g., 80% or full coverage).

Week 03

Patient Pays Remaining Balance (if any)

If the plan does not cover 100% of the service, the patient pays the difference (e.g., co-pay or deductible) right after the appointment.

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N S

Jean is amazing! I am so thankful for her. She saves my neck, back, and shoulders on the regular. Came in with a migraine today and after seeing her, it’s gone. The needling helped so much with the tension and stiffness. Savior!!!

Carmen de Sousa

I just had a very relaxing perinatal massage treatment at Juniper from Dabin. She is knowledgeable, professional, and super friendly. She made me feel comfortable and relieved so much of the tension in all areas of my body from my pregnancy. I have booked 3 more back to back upcoming sessions and cant wait to return!

Barb Dawson

I’m truly astounded by what an amazing difference one massage with Jamie has made to my severe pain!! I’m able to walk without a limp as I no longer have to favour a side. I will definitely be seeing him on a regular basis in the future. Thank you!

Micheal Wong

Very cozy, friendly place. Kristina is great n very experienced, especially with migraine issues. Her treatment is so calm n soft but efficiency as well. It’s really relaxing n thanks for the treatment, I can have a good n quality sleeps the following nights without migraine occur.

F.A.Q.

Questions for direct billing

What is direct billing in massage therapy?

Direct billing is a service where your RMT clinic sends the invoice directly to your insurance provider, so you don’t have to pay out-of-pocket at the time of your visit.

Who is eligible to use direct billing for RMT services?

Anyone with extended health benefits or MSP supplementary coverage may be eligible for direct billing, depending on their insurance plan and clinic participation.

Can I use direct billing with my extended health benefits plan?

Yes, our RMTs can bill directly to insurance companies that offer extended health benefits through employers or private plans.

What happens if my plan doesn’t cover the full cost of the session?

If your insurance only covers a percentage of the fee, you’ll pay the remaining balance (also called co-pay or deductible) after the session.

What information do I need to set up direct billing?

You’ll need your insurance company’s name, your group or policy number, and your member ID. Some insurers may also require a doctor’s referral before approving massage therapy claims.

How should I prepare for a relaxation massage?

Arrive a few minutes early, stay hydrated, and eat light beforehand. Think about any areas you want special attention, and share that with your therapist so they can tailor the session to you.

Can I use direct billing if I have multiple insurance plans?

Yes, you can often coordinate benefits if you’re covered by more than one plan (e.g., through a partner or employer). In such cases, the clinic may be able to bill both insurers in sequence.

What happens if my direct billing claim is rejected?

If a claim is denied or incomplete, you’ll need to pay the full amount for the session. You can then follow up with your insurance provider to resolve the issue or file a manual claim.